CSABA SZABÓ, Gábor. A model of planning and operation of the national quality systems. Periodica Polytechnica Social and Management Sciences, [S. l.], v. 9, n. 2, p. 101–115, 2001. Disponível em: https://pp.bme.hu/so/article/view/1727. Acesso em: 3 nov. 2024.