BÉRCES, Roland; HEGYI, Zoltán. TQM and Organizational Development. Periodica Polytechnica Social and Management Sciences, [S. l.], v. 9, n. 2, p. 117–126, 2001. Disponível em: https://pp.bme.hu/so/article/view/1728. Acesso em: 30 jun. 2025.