SURMAN, Vivien; TÓTH, Zsuzsanna Eszter. Developing a Service Quality Framework for a Special Type of Course. Periodica Polytechnica Social and Management Sciences, [S. l.], v. 27, n. 1, p. 66–86, 2019. 10.3311/PPso.12201. Disponível em: https://pp.bme.hu/so/article/view/12201. Acesso em: 27 apr. 2024.