MAYS, Kate K.; KATZ, James E.; GROSHEK, Jacob. Mediated Communication and Customer Service Experiences: Psychological and Demographic Predictors of User Evaluations in the United States. Periodica Polytechnica Social and Management Sciences, [S. l.], v. 30, n. 1, p. 1–11, 2022. 10.3311/PPso.16882. Disponível em: https://pp.bme.hu/so/article/view/16882. Acesso em: 3 may. 2024.