Mays KK, Katz JE, Groshek J. Mediated Communication and Customer Service Experiences: Psychological and Demographic Predictors of User Evaluations in the United States. Period. Polytech. Soc. Man. Sci. [Internet]. 2022 Jan. 1 [cited 2024 Nov. 30];30(1):1-11. Available from: https://pp.bme.hu/so/article/view/16882