POŠKUVIENĖ, L.; ČIŽIŪNIENĖ, K.; MATIJOŠIUS, J. Analysis of Customer Service Quality Models and for their Approbation Opportunities in Aviation. Periodica Polytechnica Transportation Engineering, [S. l.], v. 50, n. 3, p. 285–292, 2022. 10.3311/PPtr.15213. Disponível em: https://pp.bme.hu/tr/article/view/15213. Acesso em: 18 aug. 2022.