A complex physiology-based empirical usability evaluation method in practice

Abstract

This paper outlines the INTERFACE usability evaluation methodology developed by researchers of our department. It is based on the simultaneous assessment of Heart Period Variability (HPV), Skin Conductance (SC), and other data. One of the highlights of this methodology is its capability to identify quality attributes of software elements with a time-resolution of only a few seconds: in particular cases it can assess 2- or 3-second events. The Department of Ergonomics and Psychology at the Budapest University of Technology and Economics carried out applied research projects assessing very various software. After these, we can show different types of typical software problems identified by our method. The method of analysis allows us not only to decide what types of problems are significant to the users; however, on the other hand, the method allows us to decide, to what extent the found problems and their assessed severity concern all the users in general, or how these things depend on the type and characteris tics of the users.