Management-concept and quality-strategic elements of transport-logistic services

Authors

  • Attila Rixer
  • Lajos Tóth
  • László Duma

Abstract

In this paper, it is indicated how important the development and implementation of quality systems are for the transport-logistic service providers. It can be stated that ISO 9002 system standard is the right solution, however, it requires significant professional efforts to adapt this standard because of the special characteristics of transport-logistic services. This paper tries to explore the methodological background of the implementation with practical examples.

Keywords:

transport, logistics, services, quality system, ISO 9000, railway, customer satisfaction

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How to Cite

Rixer, A., Tóth, L., Duma, L. (2001) “Management-concept and quality-strategic elements of transport-logistic services”, Periodica Polytechnica Social and Management Sciences, 9(2), pp. 153–168.

Issue

Vol. 9 No. 2 (2001)

Section

Articles