The analysis of person-job fit in the public inquiry service at the Hungarian telecom organization Experiences of a validation process

Abstract

Models of person-job fit reflect well the economic and social attitude of a certain era and give guiding principles to the companies for the selecting process. The practical interpretation of the beginning of the century is very one-sided contemplation of the function only, which means `suitable person for suitable job´. Nowadays the person-job fit models consider the possibilities offered by the job and also the motivation and the demand of the person towards the job (Robertson, 1994). Fitting between the person and the job is an adaptation process which is a dynamically changing interactive process helped by the selection and the socialisation. (Semmer, Schallberger, 1996). The validity analysis of the predictors (different methods of selection ) is related to the work achievement of the employees employed already. The analysis of their work helps to define the criteria of the selection. A person who suited the criteria and reached a required level during the assessment process is not sure having an appropriate way of working and achievement. This is true inversely too. In spite of the fact that the results of predictors of a nominee are low he or she is still able to achieve a sufficient work. It means in the practice that making a selection based only on the results of the predictor is not sufficient, the validation process is needed to be used too. In the followings I would like to present a working process which we started in 1996 at the public inquiry service of a Hungarian telecom organization on the occasion of the introduction of a new technology (Antalovits et al., 1997). The process started with job analysis and then we worked out a special psychological selection methodology. In the fall of 1997 half a year after the selection we wanted to prove the validity of our selection methodology using the validation process for measuring different parameters of achievement (Antalovits et al., 1998).