Supporting logistics decisions by using cost and performance management tools

Abstract

Requirements against logistics services are getting more and more rigorous. Costs and prices have to be decreased significantly, at the same time reliability and quality levels are to be increased continuously. Therefore meeting market demand quickly and efficiently requires sound and effective decision making processes. That is why the managers of logistics service providers as well as the leaders of logistics units in different companies are interested in using dedicated decision support systems making available operational information at appropriate accuracy and data quality levels. Logistics cost and performance management - often referred to as logistics controlling - can help reach these goals by offering well applicable tools for improving management information services. This paper aims at identifying the most appropriate methods of logistics controlling by taking adaptation and implementation issues also into account.