Customer-oriented service development methods in suburban railway traffic, focused on the Budapest Suburban Railway Development Project

Abstract

This paper introduces suburban railway passenger development from a customer-oriented point of view. It focuses on the development of timetable, through which the requirements of railway commuters can easily be met. This document introduces a regular interval timetable development by means of value analysis in the frame of a Budapest Suburban Railway Development Project, emphasizing the assessment possibilities of timetables. Finally this paper determines the conditions which are necessary for further developments of suburban timetables, and introduces a recommendation for the process of development.