MEASUREMENT OF LOGISTICS-QUALITY

Abstract

Because of the sophisticated characteristics of logistics it is difficult to survey the needs of customers and to create a comprehensive quality requirements system. On the joint points of logistics chain we always find a seller-buyer relation. The buyer has his quality requirements to be satisfied by the seller. Quality measuring indicators will be suggested in the following three areas: - logistics facilities, - logistics process, subprocesses, - human factors, management, organisation. They will be analyzed by a logistics performance and logistics costs matrix.