MEASUREMENT OF LOGISTICS-QUALITY

Authors

  • Enikő Legeza

Abstract

Because of the sophisticated characteristics of logistics it is difficult to survey the needs of customers and to create a comprehensive quality requirements system. On the joint points of logistics chain we always find a seller-buyer relation. The buyer has his quality requirements to be satisfied by the seller. Quality measuring indicators will be suggested in the following three areas: - logistics facilities, - logistics process, subprocesses, - human factors, management, organisation. They will be analyzed by a logistics performance and logistics costs matrix.

Keywords:

logistics; quality measurement

How to Cite

Legeza, E. (2003) “MEASUREMENT OF LOGISTICS-QUALITY”, Periodica Polytechnica Transportation Engineering, 31(1-2), pp. 89–95.

Issue

Section

Articles