Supplier Qualification Using FMEA in a Meat Company

Abstract

The analysis of the processes between supplier and customer and the detection and handling of defects is based on objective, quantified criteria so that customer complaints can be handled as efficiently as possible, with the least possible inconvenience. One possible risk-management method is FMEA, or Failure Mode(s) and Effect(s) Analysis, which allows a team to anticipate and prevent failures from occurring anywhere. It is an analytical methodology to identify and check for potential problems when designing a product, service or process. It can be used to reduce the number of defective supplies and thus indirectly increase customer satisfaction (by more efficient purchasing, the price can be kept lower and the quality higher, and fewer customer complaints from end users can be expected). It was used in this study to assess the supplier quality of a Hungarian industrial company in the FMCG sector and to make tangible improvements in a short time to eliminate supplier defects.