QUALITY IN LOGISTICS

Abstract

In our world it is useless to try and continue using oniy traditional measurement tools to understand whether a company is performing well. This paper will try to underline the reasons why it has become necessary to use performance measurements and after that to present the quality in logistics. Based on the Norton-Kaplan and the Linch-Cross model a new logistics quality model was involved to improve the level of the distribution service. The second part of the paper presents the experience. the practical issues of the application of this model for two companies. The company made a serious mistake by not organising its processes, not harmonising its own and its partners' informatical system.