Service Quality Analysis and Assessment Method for European Carsharing Systems

Abstract

The carsharing service aims to increase the utilization of the temporal capacity of the cars resulting that fewer cars and parking spaces are sufficient for the same mobility demands. The key factor of the introduction and the development of the service is to explore the features of the quality and to compare them to the expectations of the users. We have developed a service quality analysis and assessment method. Our devised compensated multicriteria method takes into consideration the properties of the service, area and population. The quality is varying both in space and time, and also depending on availability of other transportation modes. We applied the method in Budapest. A round-trip carsharing service were assessed from a user aspect. Representation of the calculated results on a dynamic map allows for the operators to plan and evaluate the quality of service both before implementation and during operation. “Average distance to the nearest unoccupied vehicle”, “service type” and “parking conditions” parameters have been found as the most important service parameters.