Why Public Bus is a Less Attractive Mode of Transport: A Case Study of Putrajaya, Malaysia

  • Muhamad Nazri Borhan Department of Civil and Structural Engineering, Faculty of Engineering and Built Environment, Universiti Kebangsaan Malaysia, Malaysia
  • Ahmad Nazrul Hakimi Ibrahim Department of Civil and Structural Engineering, Faculty of Engineering and Built Environment, Universiti Kebangsaan Malaysia, Malaysia
  • Deprizon Syamsunur Faculty of Engineering, USCI University, Malaysia
  • Riza Atiq Rahmat Department of Civil and Structural Engineering, Faculty of Engineering and Built Environment, Universiti Kebangsaan Malaysia, Malaysia

Abstract

This paper investigates the constraints that limit the use of public bus by people commuting to work in Putrajaya, Malaysia. Putrajaya was built to replace the city of Kuala Lumpur as the new administrative centre for the government of Malaysia. This research adopted qualitative methods which involved a total of 29 respondents who use car and/or bus to commute to their workplaces. The findings of this study show that several factors, such as reliability, safety, and customer service, play considerable roles in promoting the use of public transportation. The respondents agree that reliability (e.g. frequency, punctuality, and transfer) is an important factor in choosing a particular mode of transport. Safety is one of the major concern amongst the respondents, which need to be improved along with customer satisfaction of the public bus service. The results of this study suggest that a more reliable and accessible service is required to promote public bus as an attractive mode of transport.

Keywords: public bus, car use, service quality, qualitative research
Published online
2017-10-30
How to Cite
Borhan, M., Ibrahim, A. N. H., Syamsunur, D. and Rahmat, R. A. “Why Public Bus is a Less Attractive Mode of Transport: A Case Study of Putrajaya, Malaysia”, Periodica Polytechnica Transportation Engineering. doi: https://doi.org/10.3311/PPtr.9228.
Section
Articles